Reference

How monata88 Handles Your Personal Information

Your account data, wallet details, and activity on monata88 are handled with clear rules around what we collect, why we collect it, and how long we keep it.

Account data protectionWallet transaction privacyRight to access your dataCookie controls availableContact us to update records
monata88 How monata88 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Records

We apply practical measures across account security, data retention, cookie use, and your right to request changes — here is what each area means for your account on monata88.

Account Security

Your account password is hashed, not stored in plain text. OTP verification is required for login from a new device, adding a layer of protection against unauthorised access to your records.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences from the settings panel in your browser or our cookie notice.

Data Retention

Transaction records linked to DANA, OVO, and GoPay payments are retained as required by applicable financial rules. You may request a summary of your transaction history via the support channel at any time.

Your Right to Request Changes

You can request access to your personal data, ask us to correct inaccurate records, or request deletion of data we are not required to keep. Submit requests through live chat or email with your account details.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to know what data we hold, ask for a correction, or request deletion, our support team handles privacy queries directly. Send your request with your registered account email so we can locate your records and respond within a reasonable timeframe.

Live Chat Open the chat widget inside your account dashboard. Privacy queries are handled by the same support team — no separate form needed.
Email Support Write to our support address with your account email in the subject line. We will confirm receipt and aim to respond to data requests promptly.
Account Settings Some data updates — display name, contact number, linked wallet — can be made directly inside your account settings without contacting support.

Common Questions About Your Data

Real questions about how your data is handled on monata88, answered directly.

We collect your registration details — name, email, contact number — plus transaction records from DANA, OVO, or GoPay payments and basic device data like IP address and browser type to secure your session.

Yes. Contact our support team via live chat or email with your registered account address and ask for a data access request. We will locate your records and provide a summary within a reasonable timeframe.

We do not sell your personal data. Data may be shared only with payment processors like DANA, OVO, and GoPay to complete your transactions, or where required by applicable law in eligible regions.

Basic details such as your contact number and linked wallet can be updated inside account settings. For name or email corrections, contact support directly with proof of the change you need made.

Transaction records are kept in line with applicable financial record requirements. If you want to know the specific period for your account type, ask our support team and we will explain it clearly.

When you close your account, active profile data is deactivated. Transaction and financial records may be retained for the period required under applicable rules. You can ask support to confirm what is kept and for how long.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.